Q - Why should I call the Leak Doctor?

A: The Leak Doctor can locate your water leak and minimize the damage to your home or building. It is better for you the customer to have a specialist pinpoint the problem before excavation. The cost of pursuing a leak with a jackhammer without our help far outweighs Leak Doctor’s fee for pinpointing the problem.

Q - I think I may have a leak, how do I read my water meter?

A: First make sure all valves are turned off and there are no leaking faucets or toilets. Then you want to locate your meter box, which is typically located in front of your property near the street. Carefully remove the lid and raise the cap on the meter dial. The display dial is similar to a clock; locate the red triangle at the lower left side on the dial of meter. The triangle should not turn unless you are using water.  If the triangle is turning, you may have a leak.

Q - How can I determine if a leak is inside or outside?

A - Turn the shut-off at your house to the off position. If the meter stopped spinning, this is an indication that the leak is inside the home. If the meter continued to spin, this indicates that the leak is outside the home.

Q - I think my pool is leaking, how do I check to make sure?

A - Click here for instruction to perform bucket test.

Q - How do you charge?

A - For residential calls, we charge a flat rate for leak detection service. Commercial jobs are individually quoted.

Q - What kind of equipment do you use?

A - The Leak Doctor utilizes a variety of electronic leak detection equipment with various sensitivity level to locate leaks in plumbing whether the leak is underground, in slabs, asphalt, walls, etc. Click here for more information.

Q - I can see water coming up through the slab or wall; why do I need leak detection?

A - When water pipes leak, water will travel the path of least resistance and could end up surfacing many yards away.

Q - What is a “Skimmer” on a pool?

A -The pool skimmer is located in the wall of your pool and it connects to your pool's suction pump and helps to filter debris from the top of your pool.  

Q - How do you check for pool leaks?

A - We dive your pool to inspect it for structural cracks/defects by performing a dye test. We also perform a hydrostatic test to check your pool’s plumbing lines for leaks.

Q - How do you test for sewer odors?

A - We inject smoke (harmless) into your drain line to determine if there is a leak in the sewer system or roof vent connections within your property.

Q - After a heavy rain, I am experiencing water intrusion in my home.  Can you detect structural leaks?

A - Yes. The Leak Doctor uses infrared technology to locate structural leak problems. Structural leaks can be difficult to ascertain because of the nature of how water travels. That’s why we recommend that you call a professional to locate the source of the water intrusion, before attempting to make repairs on your own.

Q - How does your process work?

A - Your leak will be located using a number of electronic leak detectors. The Leak Doctor uses cutting edge technology, combining equipment and techniques developed in-house and the best training available. Equally important is the experience of our technicians. Our technicians receive continuous hands on training at our state-of-the-art training facility.