Leak Detection FAQs

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I think I may have a leak, how do I read my water meter?

First, make sure all valves are turned off and there are no leaking faucets or toilets. Then, you want to locate your meter box, which is typically located in front of your property near the street. Carefully remove the lid and raise the cap on the meter dial. The display dial is similar to a clock; locate the red triangle at the lower left side on the dial of meter. The triangle should not turn unless you are using water. If the triangle is turning, you may have a leak.

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How can I determine if a leak is inside or outside?

Turn the shut-off at your house to the off position. If the meter stopped spinning, this is an indication that the leak is inside the home. If the meter continued to spin, this indicates that the leak is outside the home.

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How do you charge?

For residential calls, we charge a flat rate for leak detection service. Commercial jobs are individually quoted. Contact us for pricing details.

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What kind of equipment do you use?

Leak Doctor utilizes a variety of electronic leak detection equipment with various sensitivity levels to locate leaks in plumbing whether the leak is underground or in slabs, asphalt, walls, etc.

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I can see water coming up through the slab or wall; why do I need leak detection?

When water pipes leak, water will travel the path of least resistance and could end up surfacing many yards away.

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How do you test for sewer odors?

We inject harmless smoke into your drain line to determine if there is a leak in the sewer system or roof vent connections within your property.

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After a heavy rain, I am experiencing water intrusion in my home. Can you detect structural leaks?

Yes. Leak Doctor uses infrared technology to locate structural leak problems. Structural leaks can be difficult to ascertain because of the nature of how water travels. That’s why we recommend that you call a professional to locate the source of the water intrusion, before attempting to make repairs on your own.

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How does your process work?

Your leak will be located using a number of electronic leak detectors. Leak Doctor uses cutting edge technology combining equipment and techniques developed in-house with and the best training available. Equally important is the experience of our technicians. Our technicians receive continuous hands-on training at our state-of-the-art training facility.